FAQs
Are my payments secure?
Yes, your payments are 100% safe and secure.
We receive credit card payments through the most trusted payment gateways. Your personal information is always confidential and is never stored or retained. We've also integrated secure payments through PayPal to allow you to make purchases using your PayPal account.
Do I have to pay taxes for your products?
All costs are included in the price you see on our website. There are no additional charges.
I want to buy your toys as a gift, but I don't want the invoice included in the package.
No worries - we don't send invoices in physical form with the packages. You will receive all billing information in your email.
Is delivery free?
It's completely free for all orders over €30 in France and over €60 for the rest of the world. Fill your cart and enjoy the benefits of free delivery worldwide.
How can I track my order?
We will send you the corresponding delivery information by email as soon as we send the package. You can track your package by clicking on the “Track your order” link.
Can I cancel my order after making a purchase?
If you make a request before your order is shipped, we will cancel it and issue a full refund. If your order has already been shipped, a returns process is necessary.
What if I need to return the product?
Carefree ! Contact us as soon as possible and we will help guide you through the process.